Selected Projects
People development, infrastructure, and automation — the work that happens when support is treated as a discipline, not just a function.
Support Development
Growth framework for product support agents, detailing core competency areas across different career levels.
Platform Migration
Completed full support platform migration, preserving data, recreating workflows, and maintaining continuity.
AI & Automation
Using Intercom AI and automation to deliver personalised support at scale — without losing the human connection.
