Selected Projects
Staff development
Growth framework for product support agents, detailing core competency areas across different career levels.
Platform Migration
Completed full support platform migration, preserving data, recreating workflows, and maintaining continuity.
AI & automation
Using Intercom AI and automation to deliver personalized support at scale — without losing the human connection.
Send a note and let me know what you're working on. I read everything and respond when there's a real fit.
